DiGITAL Business transformation 

 

​​​SERVICE CLOUD QUICK START

"Streamline your Customer Support Team - Be LIVE in Under 2 Weeks"


I will implement Service Cloud quickly and affordably with our Quick Start services in just two weeks. Our experienced Team will capture your unique requirements and map your customer service and support business processes to Salesforce.com’s best practices.

A Quick Start Implementation Package is a services engagement of 40 hours that is perfectly suited for a businesses looking to quickly deploy Salesforce for up to 50 users. If your requirements go beyond our current Quick Start Package offering, I also provide Custom Implementation services to handle any of your unique requirements. 



What’s included:

Business Process Review: a one day workshop where our consultants will facilitate a business process review session to learn how your business supports your customers. We’ll identify your key business requirements, map out your support and services processes, and define the key metrics you will use to measure your business and track success through reports and dashboards.

Salesforce Configuration: Once I understand your requirements, we will configure Salesforce to support your business, ensure user adoption, and provide efficient processes for your users.



Included Configuration Elements:

  • Branded Home Page
  • User Setup & Security Model
  • Data Migration of Accounts & Contacts
  • Account & Contact Management
  • Case Management
  • Case Assignment & Escalation Rules
  • Case Automation & Email Templates
  • Service Cloud Console
  • Activities (Tasks, Events, & Email)
  • 6 Custom Reports & 1 Dashboards


Two Review Sessions to present the solution for your review and make any final changes needed.

Training Materials: a customized PowerPoint training presentation that reflects your business processes and your Salesforce configuration.