DiGITAL Business transformation 

 

KNOWLEDGE QUICK START

"Get the Right Answers to your Service Team & Customers. Faster."


2 Package Options:


Quick Start 40 hours for 200 articles:

  • Knowledge repository setup
  • Standardize baseline of articles for load
  • Categories and Category Groups setup
  • Loading of articles to the proper Category


Quick Start 20 hours for 100 articles:

  • ​Knowledge repository setup
  • Standardize baseline of articles for load
  • Categories and Category Groups setup
  • ​Loading of articles to the proper Category


Get the right answers to your agents and customers. Faster.

Maximize agent productivity.
With a cloud-based knowledge base integrated right into the console, agents can easily find, access, and deliver the right answers to customers. Sharing knowledge to any channel or device is only one click away. Better still, agents can contribute to the knowledge base to ensure that the best answers are always accessible to the whole team.

Help customers help themselves.
Extend your knowledge base to your service website, whether it’s a secure customer (or partner) portal, part of your public site, or integrated into a public customer community. And to ensure an effortless customer experience, knowledge is accessible from any mobile device.

Streamline your knowledge management process.
Apply industry best practices and ensure the accuracy of articles with the first KCSv5 verified knowledge management and incident management solution.